Refund Policy.

At Green Bus, we place our customers at the forefront of everything we do. We strive to ensure a seamless and convenient travel experience. While we aim to provide excellent service, we understand that situations may arise where you need a refund. Please review our Refund Policy for details on how we handle refunds for bus ticket purchases made through our app or website.

1. Eligibility for Refunds

Refunds are available in the following circumstances:

• Ticket Cancellation by You: If you need to cancel your ticket, you may be eligible for a refund, subject to the bus operator's cancellation policy. Please note that some bus providers may have a non-refundable ticket policy.
• Ticket Issues: If you experience a technical issue or error on our platform that prevents you from receiving or accessing your ticket, we will provide a refund if the issue cannot be resolved.
• Booking Errors: If a mistake is made by us in the booking process (e.g., wrong bus route or departure time), you are eligible for a refund, provided the issue is reported within 24 hours of booking.
• Overbooking by Bus Provider: In the event that the bus provider overbooks their seats and you are unable to travel due to no available seat, you are entitled to a refund of the ticket price (funded by the bus provider and processed by Green Bus as a pass-through) or alternative travel arrangements (if available). Overbooking is solely the responsibility of the bus provider, and Green Bus is not responsible for it in any case; the maximum amount recoverable through Green Bus is strictly limited to the ticket price paid. We will assist you in securing a seat on the next available bus or issue a refund if no alternative is available, but we are not responsible for any additional costs, inconvenience, or damages arising from the overbooking.

2. Non-Refundable Circumstances

The following situations are not eligible for a refund:

• Non-Cancellation by Bus Provider: If the bus provider's cancellation policy does not allow for refunds, Green Bus is unable to offer a refund for your purchase.
• Missed Buses: If you miss your bus or fail to show up at the designated time and location, no refund will be provided.
• Change of Travel Plans: If you change your travel plans after booking, such as switching to a different time or route, we cannot offer a refund unless specified by the bus provider.

3. How to Request a Refund

To request a refund, please contact our customer support team at contact@greenbus.sa within 48 hours of your ticket purchase. Provide the following details for us to process your request:

• Ticket booking reference number
• Name of the traveler
• Date of travel
• Reason for refund request

Once your request is reviewed, we will notify you of the outcome and process your refund if eligible. Please note that refunds may take 7-14 business days to be processed, depending on the payment provider.

4. Refund Method

Refunds will be issued to the original payment method used during the booking. Depending on your payment provider, it may take a few business days for the funds to appear in your account.

As a licensed ticketing broker (Transport General Authority License No. 28/00000147), Green Bus processes refunds on behalf of bus providers. Approved refunds are issued once the corresponding amount is confirmed or returned by the relevant bus provider and are, in all cases, limited to the ticket price paid for the affected booking — this being Green Bus's maximum liability, without prejudice to any rights that cannot be excluded under applicable Saudi laws and Transport General Authority regulations.

5. Contact Us

For any questions regarding our Refund Policy or to request a refund, please contact our customer support team:

• Email: contact@greenbus.sa